Returns and Refund Policy

Returns and Refund Policy

National Welding and Industrial Supplies, with over twenty-five years in the industry, is committed to ensuring customer satisfaction. Our presence as both an ecommerce merchant and a physical store in Wetherill Park, NSW, ensures we're always accessible for any concerns.

Order Transparency:

Our order process is transparent. Should any issues arise, you'll be promptly informed of available options.

Shipping Concerns:

Shipping discrepancies, such as delayed delivery or product damage upon arrival, are addressed with utmost priority. We collaborate with reputable freight companies to guarantee timely and secure deliveries. All our shipping transactions are meticulously recorded.

Returns & Refunds:

Given the diverse nature of our products, a universal returns policy is challenging. However, we adhere to the Australian Consumer Law. If a product is found defective, we offer a refund or exchange. Returns must be made at the buyer's cost.

Return Window:

Customers have a 7-day window from the date of receipt to return products. This does not apply to 'change of mind' purchases.

Manufacturer's Warranty:

For products under manufacturer’s warranty, customers can directly approach the manufacturer for expedited solutions. We're always available to assist and advocate on your behalf if complications arise.

Exceptions:

• Change of mind purchases.
• Misuse-caused product issues.
• Pre-informed product problems.
• Issues arising from consumer actions against business advice.

<h2>Returns and Refund Policy</h2>

<p><strong>National Welding and Industrial Supplies</strong>, with over twenty-five years in the industry, is committed to ensuring customer satisfaction. Our presence as both an ecommerce merchant and a physical store in Wetherill Park, NSW, ensures we're always accessible for any concerns.</p>

<h3>Order Transparency:</h3>
<p>Our order process is transparent. Should any issues arise, you'll be promptly informed of available options.</p>

<h3>Shipping Concerns:</h3>
<p>Shipping discrepancies, such as delayed delivery or product damage upon arrival, are addressed with utmost priority. We collaborate with reputable freight companies to guarantee timely and secure deliveries. All our shipping transactions are meticulously recorded.</p>

<h3>Returns & Refunds:</h3>
<p>Given the diverse nature of our products, a universal returns policy is challenging. However, we adhere to the Australian Consumer Law. If a product is found defective, we offer a refund or exchange. Returns must be made at the buyer's cost.</p>

<h3>Return Window:</h3>
<p>Customers have a 7-day window from the date of receipt to return products. This does not apply to 'change of mind' purchases.</p>

<h3>Manufacturer's Warranty:</h3>
<p>For products under manufacturer’s warranty, customers can directly approach the manufacturer for expedited solutions. We're always available to assist and advocate on your behalf if complications arise.</p>

<h3>Exceptions:</h3>
<ul>
    <li>Change of mind purchases.</li>
    <li>Misuse-caused product issues.</li>
    <li>Pre-informed product problems.</li>
    <li>Issues arising from consumer actions against business advice.</li>
</ul>